Your voice matters
Tell us what has worked well, what can improve or what you are worried about.
Feedback helps us improve
We encourage people receiving care, relatives, staff and other stakeholders to speak openly about their experiences. We aim to treat every concern respectfully and review it through appropriate internal processes.
For a formal complaint, management should provide its approved complaints procedure, including acknowledgement, investigation and escalation arrangements. Do not include clinical records or sensitive information in a general online message.
If somebody is at immediate risk, call 999. For a safeguarding concern, contact the appropriate local authority safeguarding service or regulator.
Share feedback
Tell us about your experience or make a suggestion.
Raise a concern
Send a brief account so we can arrange appropriate follow-up.
Frequently asked questions
For individual circumstances and eligibility, our team can talk through your options.
Can I raise a concern on behalf of somebody else?
Yes. We will confirm authority and consent before discussing personal information.
What should I do in an emergency?
Call 999 for immediate danger. Website forms are not monitored as an emergency service.